Kawanku Privacy Policy – Our Commitment to Protecting Your Data

Kawanku is committed to protecting the privacy of all its users. This Privacy Policy describes how kawanku collects, uses, stores, and protects your personal information when you use our platform, including the website, mobile app, and related services.

By registering for or using kawanku services, you agree to the practices described in this Privacy Policy. We encourage you to read it carefully and contact our support team with any questions.

Kawanku complies with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations collect, process, and store individuals' personal data in Malaysia. Compliance with this law is our priority, not merely an obligation.

Kawanku collects various types of information depending on how you interact with our platform. Below are the data types collected and the purposes for which they are collected:

Kawanku only collects data that is strictly necessary for legitimate operational purposes. We do not collect sensitive data such as your medical information, religious beliefs, or political views.

The personal data we collect is used solely for lawful purposes related to the provision of kawanku services. Data use purposes include:

• Account management: Creating and maintaining player accounts, processing registrations, and verifying identity through the KYC process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Service provision: Enabling access to all games and features on the kawanku platform.
• Account security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support.
• Service communications: Sending important notifications about accounts, transactions, and policy changes.
• Platform improvements: Analysing usage patterns to improve the overall user experience.
• Legal compliance: Meeting reporting and compliance requirements with the relevant authorities.

Kawanku does not sell or rent players' personal data to any third party for commercial purposes. However, in certain limited situations, we may need to share your data with the following parties:

• Payment providers: Banks and payment service providers to process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game providers: Companies such as Evolution, Pragmatic Play, and other providers receive only the minimum data required to operate games correctly.
• Authorities: kawanku may be required to disclose data to government authorities, law enforcement bodies, or regulatory agencies when lawfully obligated to do so.
• Technical services: Hosting, cybersecurity, and technical infrastructure service providers that help us operate the platform securely.

All third parties that receive kawanku player data are bound by data protection agreements requiring them to handle your information to the same or higher security standards as kawanku itself.

Kawanku continuously invests in security technology and procedures to protect players' personal data. Our security measures include:

• 256-bit SSL encryption for all communications between the platform and user devices.
• Role-based access control ensures only authorised staff can access player data.
• Periodic security audits by independent third parties to identify and address vulnerabilities.
• Continuous monitoring of platform activity to detect any unauthorised access attempts.
• Two-factor authentication (2FA) is available for players who want an extra layer of security on their account.
• Regular data backups and a disaster recovery plan to ensure continuity of service.

Kawanku uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are as follows:

• Essential cookies (required): Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Saving settings such as language preference and display theme so you do not have to reconfigure them each time.
• Analytics cookies: Helping us understand how players use the platform so we can improve it. This data is collected in aggregate and does not identify individuals.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the kawanku platform.

As a kawanku player, you hold the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010:

To exercise any of the above rights, please contact the kawanku support team via live chat on the platform. We will process your request within 30 days of receipt.

Kawanku retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure.
• Transaction data: Retained for a minimum of seven years in accordance with Malaysia's anti-money laundering (AML) legal requirements.
• System log data: Retained for 90 days for security monitoring and troubleshooting purposes.
• Customer support data: Support chat records are kept for three years for quality assurance and dispute resolution purposes.

When your personal data is no longer needed, kawanku will securely delete it or anonymise it using approved data disposal procedures.

Kawanku reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered players via email.
• Displaying notices within the kawanku platform for an appropriate period.

Continued use of the kawanku platform after changes to this Privacy Policy are made constitutes your acceptance of the updated version. If you do not agree with the changes, you have the right to close your account and stop using our services.

If you have any questions, concerns, or requests regarding this Privacy Policy or how kawanku handles your personal data, you can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat button within the kawanku platform.
• Support Email: [email protected] (responded within one to two business days).

You also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) if you are dissatisfied with how kawanku handles your personal data, after contacting us first.